Alternatively the title could be: Cages By Design, The Most Flawed Product I Have Ever Bought In My Life. I do realize that this article is very very long and so is the video. However, so much has happened and there was no way I could have shared the idiocy of what happened in anything shorter. I never planned for there to be so many problems or to hold back on publishing this article for so long. It just happened to be that this was the worst cage I have ever come across and the details of this article will sound like a riot! Really, if it weren't so frustrating it would just be funny.
This is a must read for anyone thinking of buying anything from the company Cages By Design, contemplating an outdoor aviary, has an outdoor aviary and might like to pick up a few suggestions, or is just in the mood to read the most outrageous product review of all time. I think once you get started, you won't be able to stop. Thanks for reading. Here is my misery for your reading entertainment...
Deciding to Get An Aviary
Back in July, while having lunch with my mother, we talked about how great it would be for my parrots to spend more time outside. She suggested putting them outside in my backyard in a cage so they could get some sunlight and fresh air. I immediately knew that putting them outside in a regular cage was not an option but this got me thinking. I started researching ideas about building or buying an aviary to put in the backyard. I had not previously considered this because I used to have just one parrot and didn't particularly think the backyard suitable. However, now with two birds the concept has become much more appealing.
At first, I was looking into options of building a wire mesh enclosure myself. The main things that were discouraging me were that I would have to deal with zinc covered steel mesh (zinc is toxic to parrots) and that it would end up looking really bad. I looked into the cost of materials and decided that building an aviary vs. buying one was not that drastically different in price and that a manufactured one would not only be a major price saving but also hold up better in the long run. There are very few aviaries available on the market so my selection was quite limited. I do not have a lot of space available so I wanted to find the largest aviary that would conveniently fit my area. Having seen advertisements and heard things about Suncatcher aviaries made by Cages By Design in the past, I was keeping them in top consideration as I searched for an aviary manufacturer. I was in a hurry to order one as soon as possible so that I could get the birds into it before the summer ends. I decided that getting Truman used to being in an outdoor aviary while he is still young would be best and prepare him for spending lots of summers outdoors.
Initially I was looking at their smallest aviaries but decided that in the long run it's better to go all out and buy the largest one that I can fit up front. I only had Truman for a very brief time at the point that I was deciding to get an aviary. It was right around the time (or possibly just before) I introduced Kili to Truman so I was really uncertain if the two parrots could share an aviary space together. I really had no idea how they would ultimately get along so I wanted to play it safe. I found an 8'x5' walk in aviary with a divider. Essentially it is the same as a regular version but it provides a panel to divide the aviary into two and has an additional door for retrieving the second bird out of the other side. It would be very costly/difficult to add the divider to the regular aviary later so I decided to shell out up front to buy the one with the divider and extra door included.
I was almost ready to confirm my order when I discovered a different website that was offering the exact same cage for $110 less than CagesByDesign. The other site was merely a reseller and would most likely defer the order directly to the manufacturer anyway. I pointed this out and offered to still order directly as long as they would match the other retailers price. There was practically no way they could turn this down because if I went to the other retailer, Cages By Design would still end up manufacturing the cage but would then be paying a commission or a certain cut to that retailer anyway. After a bit of back and forth they did agree to match the price.
Since ordering, I came to realize that Kili and Truman get along well enough and that I probably won't need to actually divide it. I began training them together and encouraging them to play closer and closer together. I began having doubts if the divider would really be necessary. The other add on option that I ordered was the friendly feeder system. I decided to just have the feeders put in initially (so the holes in the wire could be made at the factory) and then decide later if I want to use them or not. I figured worst case, I could just have them installed and leave them closed and not use them.
A few weeks since ordering, I was considering various security precautions involved with having my parrots outdoors. When I mention security precautions, I am as much talking about escape as theft. I live in a very dense urban environment and an intruder entering the yard is not impossible. In order to be able to use the aviary effectively, I would need to be able to leave the parrots there unattended. There would be no point for me to use the aviary attended only because then I may as well just take my parrots outside on a harness. The purpose of having an aviary is to be able to leave them in there for multiple hours unattended in the day time so they could have more space to fly and play than in their cages at home as well as getting some sun and air. Additional security concerns include other animals getting into the aviary and some sort of natural elements tipping the aviary over.
I decided to bury a wire mesh underneath the gravel in the yard and connect it to the cage both to serve as a foundation and to thwart burrowing rodents from getting in. To reduce the likelihood of someone trying to steal or "liberate" the parrots, I bought heavy padlocks to use on the doors. I considered security concerns from different angles and came up with solutions. The only major concern that remained was the friendly feeders. I called the company to find out how the feeders are connected and it turned out that they are merely screwed in with a few screws. If I am padlocking the door latch, it is pretty silly to have a feeder installed that is merely held on by a few screws. I asked if they could rivet the feeders in or come up with a more secure method but they could not. I was worried that it was too late to cancel the feeders but they told me that my cage was still in production and that they would cancel the feeders for me.
A few more weeks passed and Truman had sustained a leg injury. I was disappointed that he would not get to go in the aviary when it would arrive. I resolved not to put Kili in the aviary before Truman as she can get very territorial. I wanted to introduce them to the aviary simultaneously or Truman first so that he could be more comfortable in it. I did not have any warning of the day the aviary would arrive and was starting to worry the company wasn't sending it out. Finally on August 10th the aviary arrived. It took longer than the 2 weeks the company suggested it would take but still within their 4 week guarantee. I got a call at 9:50AM the day of delivery that the truck was coming. It turned out he was a just a few blocks away and I had to rush out to meet him. I also had to scramble to get my father and brother to come over to help carry all the parts in.
Accepting the Shipment
The truck arrived and I was prepared to collect the parts for the aviary. Lift gate service would have cost an additional $125 at the time of my order so I opted to retrieve the panels from the truck myself. It turned out that the truck did have a liftgate but the driver did not use it. Instead he passed the panels to me one at a time. His help was appreciated. I did not see any instructions or hardware amongst what we had removed so I had to climb into the truck and check amidst the packaging to see if anything was left behind. Sure enough the instructions and pack of bolts got buried in the packaging materials. I could not find anything else but was concerned that the package the aviary came in was already opened before arrival and there were parts scattered around the truck. I was also disappointed to find the friendly feeders and the holes cut out in the panels considering they told me it was no problem to cancel them several weeks back. Furthermore they had charged me fedex shipping for the feeders (because they could get damaged in cargo shipping with the aviary) and yet they came on the pallet with the aviary.
Beginning Assembly - The Problems Begin
Between the three of us, we lugged the aviary piece by piece through the building and into the backyard in no time. My brother and I continued preparations and assembly on our own beyond this point. The next thing to do was to move all of the gravel in the yard off the space where the aviary would go. It was my intention from the start to place the aviary below gravel level and then bury it into the yard. I wanted to move the gravel aside a day in advance but I did not have enough notice about the delivery to prepare in advance. It took a few hours to clean up the yard, pull any weeds, and move the gravel aside. Finally the space was prepared and I was hoping to complete the assembly of the aviary the same day. I tried to study the instructions but they were a mere two pages with nothing more than some primitive diagrams. I decided that I'll just refer to them and figure it out as I go.
Inaccurate and pretty unhelpful instructions for Suncatcher Aviary
We prepared to start assembling the aviary by bringing two panels together to form a corner. I attempted to bolt them together but the holes didn't line up. So I realized that one of the panels were upside down. We flipped it over and tried again. Still the holes wouldn't line up. We tried swapping with other panels and all sorts of methods to figure out how they could possibly come together. After half an hour of being stumped by this dilemma we concluded that it must be a manufacturer defect because there was absolutely no way that those panels could be joined with the holes so misplaced. Thus I called the manufacturer to bring this up and offered to send them digital photos demonstrating the discrepancy. I also voiced a displeasure with the fact that they had agreed to cancel the feeders but cut the holes for them anyway.
After reviewing the photos the manufacturer agreed that the holes were in fact misplaced. They offered me either to ship the defective panels back and wait a really long time for a new set or to accept a $250 refund to make up for the feeders and redrill my own holes. At this point I preferred the drill my own holes option. I had already waited so long for the aviary and any more wait would mean the birds would not get to go outside this season. Furthermore I did not look forward to loading everything back up on a truck, cleaning up, and then going through the same all over again. At this point it appeared that 8 holes would need to be drilled in a different spot. Luckily I have the tools and capabilities to do this but for someone just expecting to snap this thing together it would not be possible.
You can see the hole the bolt is meant to go into is actually too low
I checked the diameter of the bolts and picked a suitable drill bit. Then I measured where the holes needed to be in order to line up and marked the spot on the panel. I used an awl to prepare a pilot hole and then measured again to verify that the hole was accurately placed. Clearly someone did not hear of measure twice, cut once. Finally I used a power drill to make the suitable hole. I drilled the holes in just one panel to make sure it works before drilling any more panels. The holes lined up perfectly and it was very easy to get the bolts through. The allen key supplied with the kit is a joke. Instead I used my own ratchet wrench with metric allen key tip to have suitable leverage and back/forth motion to screw the bolts in.
Then I discovered yet another problem with the aviary design. Some of the holes were too large and the bolt heads were falling into them. This clearly defeats the purpose of bolting things together. The solution was very simple, just a matter of adding washers to all of the bolts. There was really no reason for the manufacturer to be so skimpy and not include washers. However, for me it was not the expense but rather the extra trip to the hardware store that was a burden. I used washers for all of the bolts regardless if the holes were over drilled or not because they help make the connection more secure. Another specific tool required to assemble this aviary is a metric wrench for the nuts that secure some of the bolts. Once again without a washer they fall right in but the same washers that solved the bolt head situation, I used to keep the nuts from falling into the holes. While a metric allen key is included for the bolts, it is up to the buyer to find a suitable metric wrench.
All of the nuts fall in without washers and many of the bolt heads as well
We continued drilling holes one panel at a time and adding them to the assembly. While it may have been easier to do all the drilling at once, I just wanted to be sure that each panel would custom fit. Also I was worried in case there might be any other discrepancies where the holes belong so I remeasured the whole positions specifically for each set of connections. We started getting good at this and were moving along at a reasonable pace until we hit yet another bump. By the time we were ready to mount the door we realized yet another major manufacturing mistake. The door panel has a double vertical tube construction as opposed to the single tube used on the regular panels. This strengthens the frame and creates a place for mounting the door hinges. Unfortunately the manufacturer overlooked the fact that it requires a 1/3 longer bolt to go through three sections of tubing rather than two. Not only were the longer bolts not included, they were not even accounted for in the laughable page of instructions. I wouldn't be surprised if they had never even put one of these together or it would have been so obvious that there are major issues with the kit. While conceivably the mis-drilled holes could have been a defect only specific to my order, it seems that the lack of washers or required longer bolt is standard across production as the instructions do not specify these as components in the package.
The longest supplied bolt was still too short to join 3 tubes at the door frame
So yet again I had to make a trip to the hardware store and I was lucky to just make it before closing time. I requested a bolt of the same metric thread but 1/3 longer in length. Unfortunately metric bolts are difficult to come by around here and limited in selection. So the proper bolt was unavailable. We decided to go with an imperial bolt of similar diameter instead. Since the holes were over drilled, the imperial bolts fit through and I was able to lock them in with a nut. The trouble was that imperial bolts of that length were only available with a protruding hex head. This head extended into the gap between the frame and door and was making it difficult to shut the door. By over tightening the bolt and allowing it to bend the tubing in a little bit, the problem was solved. The panels were secure and the door could open and close freely.
When we bought the long imperial bolts, we bought extras to account for the second door. However, because of the way the second door panel mounts in reverse, the longer bolts are actually unnecessary. But contrary to the bolt suggested by the instructions (the medium bolt of the set), the longest bolt in the set is necessary to make this attachment. Luckily two longer bolts remained from the other side which were replaced by the even longer imperial bolts so they solved this issue with available hardware. Then we came across another set back. This one had to do with our ground configuration rather than cage assembly.
My brother bolting a corner together with our own ratchet allen key
We had assembled all the aviary sides so it was beginning to take shape. While we didn't expect the aviary to stand perfectly on uneven ground, we had a problem because one side was barely touching the ground entirely. One of the trees in the yard had a shallow root that was forcing the cage to stand out of balance. This would either require elevating all other sides or breaking the root a bit. Since the goal was to bury the aviary in the first place, raising it was the least preferred option. So we looked for ways to break a notch into the root to get the aviary to stand a little lower and more even. Digging, chiseling, and sawing proved ineffective. The tedious solution that ended up proving helpful was to drill a plethora of wide holes in a series using a spade bit. The tree has many roots and I'm sure this one will heal itself around the cuts anyway. The root was very hard and the process took a long time. Finally we had a 2" wide by 10" across groove to drop the aviary side into and thereby bring the entire aviary closer to level and supported. The drilling had taken longer than expected and we were completing it in darkness.
Let's Not Be Too Optimistic
The following day we continued the project, starting out with mounting the top panels. I was excited that at first these did not seem defective as the first few holes that I tested lined right up. No sooner was I excited that finally something was not screwed up than it turned out that other holes in the same panel were in the wrong places. I had to unbolt the panel and take it down to drill holes. The defects were not symmetrical which made this all the more confusing. I had to verify each hole individual prior to redrilling them. The other top panel had the same problems. Once again this ended up turning into an all day affair because of new problems left to tackle.
Major Parts Missing
After mounting the top cage bars, we were ready to proceed to configuring the roof. I had previously seen that all the roof panels were packaged together and gave it little thought. Since there are so many components and much complexity, I was trying to work on the aviary in a linear fashion and tackle problems as they come. If I had known there would be so many problems, certainly I would have preferred to check everything up front but from a practical stand point that would have been very difficult because of limited space. So as we unpackaged the roof panels, we discovered that the roof risers, supports, and caps were entirely missing. I tried to call the manufacturer about this but it was already late in the day and they had closed. So the only thing to do at this point was to put this off and continue working on the bottom.
Preparing the Aviary Bottom
We unrolled the wire mesh I bought to line the bottom. Although it is galvanized, I am not worried about the parrots getting zinc poisoning as the mesh would be buried under several inches of gravel. We briefly lifted the aviary and pushed the mesh underneath. This way the aviary actually stands on top of the edge of the mesh and a few inches protrude outward. It took two pieces to cover the entire width of the cage but the overlap is not a problem at all. To create a bonding strength of a whole mesh underneath the aviary, we zip tied the two pieces of mesh together. Then we zip tied the ends of the mesh around the entire perimeter of the aviary spaced every few inches. We also added a dozen stakes into the mesh at the corners and various points around the aviary. So the aviary is securely tied to the mesh and the mesh is staked down to the ground. If that isn't enough to hold the aviary from tipping over, then the hundred of pounds of gravel we replaced back into the aviary surely will.
An insightful move on my part was to buy 6 bags of additional gravel and a huge bucket that was on sale. I wanted to make the gravel higher inside the aviary than out to help water flow outward and away from the aviary. Also the extra thickness keeping the birds away from the mesh was a good bonus along with the added weight. The bags of gravel made it easier to carry them straight into the aviary. They were a different colored rock than the ones existing in the yard so we buried these deeper so that they would only contribute to depth rather than surface. Then we used the large bucket to carry loads of gravel back into the aviary. This was much easier than carrying it one shovel load at a time. It was easy to rake and shovel the area clear before the aviary but carrying it through the door was solved by the bags and bucket solution.
The following day I got a hold of the manufacturer and explained yet another problem (missing roof hardware and missing feeder hardware). After discussing with the manager and owner, they agreed to overnight all missing hardware to me as well as a $500 refund for defects. The hardware did not arrive the next day but rather the following one. We attached the roof risers and supports and then I prepared to start mounting roof panels. Yet again it turned out that supplied hardware was inadequate. I was 8 bolts short of being able to attach the 8 roof panels (one each). If the bolts were a normal thread, I would have just gotten them at the hardware store but these metric threads are really impossible to source. So there was yet another call to the manufacturer and some more waiting to do. 5 more days passed until I received the required bolts.
$500 refund check: "Compensation in full for defects"
Finally Raising The Roof
Mounting the roof panels was fairly easy but then it took hours to get the caps onto them. The bolts for mounting those are just barely long enough but when you have to bolt in a bolt in the deepest part of the cage from the very top strictly by feel, a bit of extra length would have made it all the more possible. The roof is very thin and flimsy so standing on it is out of the question. I had to stand on the top most step of the ladder and hang over the aviary to try to get the bolts nearest the center into the blind hole. This was extremely difficult and probably one of the most dangerous parts of assembling the aviary. It also requires pressing down hard on the roof panels to get them low enough to get the barely reaching bolt in and then a lot of pressure is required on the wrench to get the bolt to thread inward. A longer bolt would have been a very relieving solution, but hey I don't think they have ever put one of these together on location so what would they know?
Not So Friendly Feeders
Next we made some alterations to the so called "friendly feeders" to make them a bit less friendly and instead more secure. Basically we used a drill press to put a lot of holes into it to zip tie things permanently shut. Originally I wanted to rivet the feeders into the aviary but I was worried about shattering the plastic. So instead we drilled holes and used a ton of zip ties in addition to the bolts that were sent to me in one of the follow up packages. As for the food bowl, I was absolutely not going to chance losing my birds to the security of a little flap on a flimsy screw holding the bowl from falling out. Considering my escape artist parrot had managed to get out of her cage when it wasn't double latched, I'm not going to take a remote chance of that outside. Once again it is also a theft concern as well because someone could remove the food bowl and reach an arm in through the feeder.
We added many zip ties to make the friendly feeders more secure
Since I was prepared to cancel the feeders all together, I was not concerned about the loss of convenience by locking the food bowls in permanently. We just added holes on all sides of the food bowls and zip tied them into the feeders. Not only does this prevent them from being able to slide, but it also eliminated the undesirable gap between the food bowl and the feeder. I do realize that my parrots could chew through the zip ties but I figure that quantity is on my side. I am likely to be able to catch that some are getting broken and replace them or come up with tougher solutions if it really becomes a problem. Recently I found a stainless steel equivalent to zip ties so I'm holding onto those in case I need such an upgrade. As for intrusion, I believe the same ideas apply. All of the reinforcements that I added increase the difficulty of a break in and thus make it less lucrative than a snatch and run. I seriously don't think that even with proper tools that it would be possible to break into that in cage in anything less than 10 minutes. Considering how much effort it took to build that aviary, I am certain it would take no less to take it apart. Cutting wire ties, unscrewing bolts, cutting the cage bars are all possibilities. However, these are all so numerous that it would require some heavy tooling and a big loud job to make it happen. Everything is protected multiple times. This is the best deterrent that is working on my side. I also plan to hang a security camera from a vantage point facing that way so I could keep an eye on the birds when I am not outside.
Finally by the 10th day the aviary was complete.
Standing by completed aviary content to finally be finished
Here is an approximate break up of the the time consumed on this project:
-Unloading truck and moving all parts to the site: 30 minutes -Preparing the space for the aviary: 4 hours -Redrilling defective holes: 3.5 hours -Assembling cage and roof: 6 hours -Adding security measures including bottom mesh, stakes, wire ties: 3 hours -Calls/emails to manufacturer about problems: 2 hours -Making additional trips to the hardware store: 1.5 hours -Waiting twice for missing parts to arrive: 8 days
Cages By Design Product Review
So here is my overall review of the 8'x5' Suncatcher Aviary made by Cages By Design:
Except for the inaccurately helpless instructions, incorrect hole alignments, useless allen key, bolts falling through, unsupplied long bolts, dangerously insecure friendly feeders, missing feeder bolts, missing roof supports, missing roof bolts, poorly thought through assembly, frequently chipped powder coat, often weak or broken welds, inaccurate and poor workmanship, long turn around time, and exorbitantly high price... excellent!
You can see how the cage bars are wavy. It's difficult to show the broken welds.
Just one of many examples of chipped powder coating. Honestly not sure if factory defect or caused in shipping
Basically if you are not a handyman or planning on hiring one, you can forget about ordering this product (or probably any product at all from this company, I can only imagine how these quality control standards carry over to other cages). On the other hand if you are good enough to tackle this kind of project, then you can probably build one of these on your own from scratch in about the same amount of time. The simple truth is that I had absolutely no idea that this would turn out to be such a nightmare. Once I got started, I was just drawn into fixing endless problems with this aviary. For the kind of money they charge for this product (and even taking the $500 refund into consideration), this is an absolute rip off. You would expect a high quality, professionally designed product that assembles easily for this kind of money but instead you get stuck with a tedious repair project.
I am convinced that the difficulties I had assembling this aviary are not an isolated incident but a complete design flaw. Online, I was surprised to read that other people had the exact same problems building this aviary. I also happened to meet some people who own this kind of aviary and they confirmed having much the same problems. For these reasons, I am quite certain that Cages By Design produces flawed products that are insanely overpriced. If they put have as much effort into design and quality control as they do marketing, they would have a more usable product.
Believe me, I was not predetermined to write a bad review. I was very excited to be getting an aviary for my parrots and would have been thrilled with the product if it just went together and my parrots could enjoy it. If there were only a single issue (say just feeder hardware missing), I could forgive that as an honest mistake. But when practically every component of assembly was laden with major flaws and things were missing, it is impossible to feel anything but cheated. Actually I (wrongly) assumed that for that kind of price everything would be perfect and that I would be able to make a video and go on to write a review about how fantastic the aviary is. I was actually hoping to be able to write a good review of the product and then strike up an advertising deal with the company. Their ads have already been flashing on my blog through google, so I wanted to approach them directly. However, now with the knowledge of how flaws their products are, I could not in my right mind ever recommend them to anyone. In fact I will be making sure that even through the automated google ads, that their advertisements never appear on my website. I would feel terrible if someone had to go through what I had been through as the result of seeing their marketing on my website. I would not go so far as calling their operation a scam as they did work with me and send me required parts and a partial refund. However, I can definitely say that they do as poor a job as you can imagine but at premium prices.
Originally, I wanted to be able to promote outdoor aviaries for parrots by demonstrating how easily I build mine and then how much they enjoy it. Unfortunately I did not find this economical or easy at all. Furthermore in my search for a suitable aviary, I did not come across much competition. So I am disappointed that at this time there is not a single commercially built aviary that I can recommend to my readers. Perhaps some day when a quality aviary appears on the market, I will be able to suggest it to you but until that day, I am forced to say that outdoor aviaries will only be limited to parrot owners with extensive building abilities and budgets.
Kili and Truman's First Time in Aviary
Finally I would like to share with you the first time I showed the parrots the aviary. I had discussed with the vet office manager about taking Truman outside and she agreed that sunlight and fresh air would be good for him. Originally I was contemplating putting his entire tub into the aviary but she was suggesting going with a small cage of some sort. This struck an idea with me that I still had Duke's cage sitting around. If only Truman would fit through the door, I'd be able to leave him in the cage inside the aviary. There is no way I would leave him outside strictly in that flimsy wire cage, but inside the greater aviary this was perfectly safe. The purpose of the small cage served more to keep Truman from flying around the aviary or falling down.
Truman easily fit through the door and had plenty of room to spare. Turns out that's a fairly large cage after all. I did not put any perches in because I think it's best for Truman to stay on the flat bottom. Unfortunately, moments after I had put him in he began climbing the cage bars. Most of all I was worried about him falling and injuring his leg again. I put him back down and then added clips to each door on the cage to reduce the likelihood of him getting out. I grabbed Kili firmly and took them both out to the aviary in the backyard.
Kili in my finally completed aviary
Truman inside of a cage in the aviary
I did not want to put Truman's cage on the ground but nor did I want to hang it from the aviary top. So I devised a provisional table with a set of saw horses, two by fours, and a sheet of plywood. I set Truman's cage down on it. He started climbing again but I waited to see what he would do. After a minute of hanging near the cage top he changed his mind and climbed back down. Thereafter he remained on the bottom and found no more need to climb. I left him outside like this for nearly two hours but I took Kili back inside with me. Later that evening was the first time in a week that Truman exhibited at least the slightest interest toward food. I plan to continue having him spend a bit of time outside each pleasant day in this manner until he fully recovers.