Truman had been taking metacam for the five days since I brought him home. While he did not seem heeled by any means, he was in better spirits and a bit more active. He has been limping and his leg barely improved in a week's course. He gained a little bit of strength back in the leg but no improvement beyond that. In a midweek follow up the nurse said that this was about the progress excepted in this amount of time.
Friday was the last day I gave the medication to Truman. Over the weekend his state began a steady decline. On Saturday he seemed pretty neutral but by Sunday was slowly losing weight. I could still tell that he was eating but yet he was putting out less than he was taking in. By Monday morning his weight was very low and I began contemplating taking him to the vet. However, he did eat a little bit of pellets which was encouraging but not nearly the amount he would eat in a normal meal. I began to suspect that the quick withdrawal of the medication was making Truman feel bad again and not eat.
Thus I called the vets office to find out if this is expected upon termination of the medication. As we were talking about extending Truman's medication, there appeared to be some confusion about dosages. I was being told about lowering Truman's dosage from .1 to .05mL but I had been giving Truman 0.5mL throughout the week. At first it seemed as though I had been measuring the wrong dosage but upon further examination of the medication label, I was able to validate that in fact I was giving him the amount that was recommended to me. It turned out that the medication dosage was wrong and that Truman had been overdosing on metacam for an entire week!
The vet offered a courtesy visit to bring Truman in to check his condition. I was already contemplating whether to bring him to the vet or not so I obliged. The overdose was confirmed so they wanted to run some blood work on him to make sure it was not endangering the kidneys. Luckily it was not. Furthermore the tests showed that he was getting sufficient calcium from his diet for his fracture to heel although no significant progress has been made with that.
I am happy that the office is thoroughly working with Truman but not at all thrilled about this dosage mix up. And it's not even so much the fact that he got a larger dose, because it appears that it did not harm him (and actually he probably didn't overdose as badly as it seems cause he'd spit half the medication out and shake it all over, some landing on the floor and the rest on me), but rather that this ended up costing me big time. So while they didn't charge me for the visit, I still had to shell out a good $250 for this time alone.
The blood work to check that the overdose did not harm his systems ended up costing $112 and would not have happened if someone didn't screw up the dosage recommendations in the first place. Furthermore I had to buy a $45 medication that is supposed to help suppress the effects of the overdose. So while the other stuff I paid for might have been incurred either way, I ended up paying nearly twice as much as a vet visit just to get the whole overdose situation cleared up. While I can forgive the dosage mistake as it had not done any damage, I'm not happy to be paying an extensive bill for amending that mistake.
After the blood work, Truman needed to have a fluids injection as he hadn't been eating sufficiently. After bringing him back from the fluids injection, I took Truman out of his carrier to see how he was doing. He was bleeding profusely from the leg they did the injection to. I had to call a nurse back in to help. They don't use quick stop or anything else to stop this sort of bleeding except wiping it down and applying pressure. She applied a lot of peroxide and worked on stopping the bleeding. She told me that Truman is more sensitive and bleeds more than other birds for these kinds of procedures. Eventually the bleeding was stopped but his leg remained bruised.
On the subway ride back home, I took a peak into Truman's carrier (which I was keeping covered with a towel) and my heart nearly stopped when I saw him laying down on the bottom of the carrier with his eyes shut. He appeared dead! But then I saw an eye open and then the other. Regardless it seemed like he was on his last breath and no longer to hold up the weight of his head. I was having a panic attack and wondering if I should get off the train and catch another one back to the vet's office. I decided that I had just been there and they had given him any injections they'd give him and that they wouldn't be able to do much anyway. I figured the best thing would be to get him home to rest. As the train neared home, I spotted Truman standing up and holding his head higher. As time passed he stood better and better. I have a feeling he was just woozy from the blood loss and injections and resting his head down was the easiest way for him to balance during the turbulent train ride.
After getting him home, I immediately put Truman back in his tub and offered him pellets. He actually ate some which was a tremendous relief to me. I offered him water to drink and then even more pellets. After consuming an almond and some more water, Truman had brought his weight back up to at least his normal low weight so I was much relieved. He has had a difficult and exhausting day so I covered him to go to sleep a little earlier than usual. I just hope this new series of medications makes him better soon.
How unfortunate that you were charged for their mistake. When is Truman's next follow-up visit for the injury and the meds? Did the doctor give you any timeline regarding how long it might take for Truman to completely heal?
What a wide range of emotions you must have been experiencing that day!
I agree, the mixup was theirs so they should have paid out of their own pocket! Any conspiracy theorist would say they did it on purpose to get more money out of you!
However, I am glad to hear Truman is improving after this little hiccup.
OMG! I can't even believe that this mistake was made, and by an Avian vet none the less! All that was done to find out what impact the medication had on his little system should have been at no expense to you. I am glad that it was not a negative outcome, but the charges should have definitely been waived along with a huge apology. All the extra added stress on him (and you) must have been horrible. I am so sorry that little Truman has had so much to deal with in his young life.
There are several Avian vets here in the Phoenix metro area, and I have been to couple. One I believe is overpriced, and about a twenty minute drive. The other is wonderful, and is only a ten minute commute. And he is actually the vet for the Oasis Parrot Sanctuary in Tucson. I trust him with all my birds, but if for some reason he isn't available, then I can go to the other guy as a back-up. Maybe you can find another Avian Vet in your area if you don't feel that you are being treated correctly. It's always nice to have a back-up.
I hope this won't cause any type of setback for Truman. Thanks again for keeping us all posted on the process that you are going through with Truman's recovery. I wish you only the best. Things have to get better!
Unfortunately, vets are still humans. And humans mess up sometimes. But they shouldnt charge you for cleaning up their mistakes. I can understand charging you for the bloodwork, but not for the extra medication. Or at least split the (financial) damage with you. They should be happy you were willing to go through these costs in the first place. A happy customer is a customer coming back, right?
Overall, considering the bruise where the injection was, this just sounds a bit unresponsible.
Anyway, I'm happy no permanent damage was done to Truman and I hope he will be up to his usual mishief soo enough.
Michael, I can't believe the ordeal that you and Truman went through yesterday. In my eyes, the overdosage by the vet in inexcusable.
I have high expectations for people like doctors and vets. They have human and animal lives in their hands. In this case, the vet would have had dosing information available to him to confirm he was giving the correct dosage. They don't have to try to go off memory for things everyday. They have lots of documentation available to them to confirm information before recommending treatment and drug dosage.
I'm glad to hear that Truman improved once you got him home. Its a good thing that you noticed his decline over the weekend and addressed it so quickly.
Considering you were so impressed with their level of care, its disappointing that you've had an incident like this with them.
Vets are human. I'm really sorry about Truman but I just want to make one big caution, never, never let a vet do a blood draw from Truman's neck. I had a friend lose her macaw doing such a blood draw. No matter what the vet says, just don't ever allow it.
I'm really sorry and sad for Truman. I hope he is better soon..
I think they did draw blood from his neck! They didn't even ask me or let me know how they would do it. Then they injected fluids in his leg and he was bleeding after the procedure.
As for "being human," the issue has more to do with being charged for fixing the mix up.
Kind of late to switch vets mid-process. I'm sure the new one would want to do all tests and stuff over again. I was originally planning to use them for everything from now on and bring Kili in just for a check up to get her established there as well but I don't know any more. Right now the main thing is to get Truman cured but financially it's really tough.
On a good note I got 8 grams of oatmeal into Truman just now. He wasn't eating too good this morning. His weight wasn't critically low but still on the very low side. Last time I offered oatmeal to Truman he rejected it but I decided to try again. When I offer it to him on a spoon he doesn't eat it (unlike Kili who just goes crazy for this stuff). But when I use my finger to shove it from the spoon and into his beak he swallows it right down and looks happy. He had maybe 5 to 10 mouth fulls but then wouldn't take any more so eventually I gave up. I didn't realize that such a tiny amount brought his weight up from a pretty low 312g to 320g which is a fairly normal weight for him. I also let him eat an almond and an entire walnut earlier. I understand this isn't the best stuff for him to be eating right now but considering how much weight he lost in recent days I think it's good to get him some calories. Then when he feels better he can eat his pellets on his own.
Unfortunately mistakes do happen. I'm just glad that there weren't any serious side effects from him being over medicated! And I agree that they shouldn't have charged you for the extra testing that was only necessary because of their mistake.
It's great you were able to get some calorie rich food into him today. Hopefully he starts eating better on his own soon.
Do you not have any recourse? It seems to me that the vet should be legally accountable for their own mistake especially since you can prove it was their mistake. It's ridiculous that they charged you to fix their mistake.
Actually I don't think I have the proof any more. They asked me to bring in the old medication bottle so I did. They took it to check what the mixup was but never gave it back to me. Either way, I'm really not sure what I can do to negate the charge for the mistakes.
That sounds extremely fishy to me that they took the proof away from you and kept it.
Oh well. The important thing is that Truman is getting better. I just get so angry when it appears that somebody is getting so blatantly screwed over.
You have proof. In the video where he's explaining the dosage he specifically says .5 ml when reading the bottle (Truman Cape Parrot - Injury, Vet Stay, & Coming Home @ 2:12)
I don't know if you'd be able to get any kind of reinbursement from them, but just in case you want to try you do still have proof. Guess it's a good thing you videotape everything!
[quote="Michael":1bx4sfo8]I'm really not sure what I can do to negate the charge for the mistakes.[/quote:1bx4sfo8]
Have you brought this up with them? If they made the mistake and they are willing to charge you to fix it then it only stands to reason you should charge them for your time? Get my point?
I've actually done this before and it was due to a banking error which they wanted to then charge me for. I asked to speak to the bank manager who explained that even though the bank made the mistake of putting extra money into my account they needed to charge me for the a loan!. I told him I completely understand his position and would like to forward them my invoice for my time to notify them and personally coming in to the branch to fix the problem, pointed out my hourly rate. He asked for a minute then came back and told me not to worry about their mistake and all was good again.
You really should bring up the charges next time you see them. I assume there is a follow up appt. Perfect time for them to take responsibility. I think it's good not to be so strict on the diet until he not only regains his strength and weight back but also he feels better. He went through some serious mental and physical stress there. TLC and some treats are bonus for the poor little guy right now. I would be so pissed at the vet. I work for a doc's office as his surgery coordinator and while we and docs can make mistakes, this one could have killed him. There's mistakes and there's life threatening mistakes. Any time I'm possibly dealing with giving info that may harm a pt, boy do I double check everything. Not the time to space or be in a hurry!
You are lucky you live in AZ! By your list of birds you seem to be a huge bird lover and obviously care about their welfare. Have you heard of the organization "Broken Wing" there? It's a rescue that takes abused birds and places them into sanctuaries. If you use facebook, they have a page there if you're interested. Amazing stories. They were just here in N. CA to take some cockatoos from Mickaboo (a bird rescue in Sacramento) which is overloaded. The story in pictures is touching if you are into it. There is also a store there that would be a bird person's heaven imo: My Best Friend Pet Supply in Phoenix. I wish I lived there just to have such great resources. I live in the San Francisco Bay Area and it's very hard to find places with decent bird supplies/toys and avian vet care.